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Waite Middle School

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Staff email: Office 365

How to Open a Work Order

A Work Order is a necessary step that allows for the IT dept. to have a paper trail showing not only whether or not the request was worked on, but also who worked on it, when it was completed, and who placed the request. I do ask that you read along for help on how exactly you submit a Work Order to I.T.S. as I have provided step by step instructions below.

 

When a Work Order is created here at Waite, it is placed directly into my email/work queue. Creating a service request with the new Tech Support Technician on site (me), is the quickest way to get help from the ITS department. The ITS department requires that all work done is documented via the Work Order system, so it is very important that Work Orders are created to ensure work is completed.

 

 

1. Click the following link and login:

"ITS Ticket System"

2. Click "Submit New Ticket"

 
3. Fill Out Ticket Information

4. Click "Submit"